Terms & Conditions

The 90-day burnout recovery coaching programme.

By enrolling in The 90-Day Burnout Recovery Coaching Programme (“the Programme”), you (“the Client”) agree to the following Terms & Conditions. These terms are designed to ensure clarity, fairness, and a high-quality coaching experience for all parties.

1. Nature of the programme

The Programme is a coaching service, not therapy, counselling, medical treatment, or mental health care.

Coaching is a collaborative, goal-oriented process focused on behaviour change, decision-making, and performance. It does not diagnose, treat, or cure any medical or psychological condition.

If you are experiencing severe mental health challenges, you are encouraged to seek support from a qualified medical or mental health professional.

2. Programme structure

The Programme includes:
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- A 90-day coaching engagement
- One 60-minute 1:1 coaching session per week (12 total)
- Access to the Burnout Clarity Compass assessment
- Personalised coaching tools, exercises, and action plans
- Unlimited progress check-ins via WhatsApp (within reasonable boundaries)
- Midpoint and final reassessments
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Programme start dates are fixed per intake. Missed sessions are not guaranteed to be rescheduled unless otherwise agreed.

3. Client responsibility

Results depend on the Client’s participation and commitment. By enrolling, you agree to:

- Attend sessions on time
- Engage honestly in the coaching process
- Complete agreed-upon actions to the best of your ability
- Communicate openly if challenges arise

Coaching outcomes cannot be guaranteed without active participation.

4. Payment & fees

Programme fees are outlined on the sales page at the time of purchase.

Accepted payment options may include:

- Pay in full
- Monthly or extended instalment plans

All prices are listed in GBP unless otherwise stated.

Failure to complete instalment payments may result in suspension or termination of services.

5. 14-day risk-free trial & refund policy

Clients may cancel within 14 days of programme start and receive a full refund, no questions asked.

To request a refund:

- The request must be made in writing via email to hello@kristinkudeva.com
‍ - Refund requests after the 14-day period will not be honoured, except where required by law

Refunds are processed within a reasonable timeframe.

6. Guarantees & adjustments

The Programme includes:
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- Weekly Progress Assurance
- 45-Day Breakthrough Guarantee (as described on the sales page)

These guarantees are contingent on:

- Attendance at scheduled sessions
- Completion of agreed weekly actions
- Honest engagement in the coaching process

Guarantees do not apply if the Client disengages or repeatedly fails to participate.

7. Right to terminate services

The Coach reserves the right to terminate or pause services at any time if:
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- The Client behaves abusively, disrespectfully, or inappropriately
- The Client repeatedly fails to engage in the programme
- Continued coaching is deemed ineffective or unsafe

In such cases, any refund is at the Coach’s discretion.

8. Communication & availability

WhatsApp support is provided to offer guidance between sessions. This is not an emergency service.

Responses are typically provided within a reasonable timeframe during business hours. Immediate responses are not guaranteed.

9. Confidentiality

All coaching conversations are treated as confidential, except where disclosure is required by law (e.g. risk of harm to yourself or others).

Please note: WhatsApp and email are not fully encrypted healthcare systems. While reasonable care is taken, no digital communication is 100% secure.

10. Privacy policy

The Coach may collect the following types of information:

a) Information you provide directly: 
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- Name
- Email address
- Payment information (processed securely by third-party providers)
- Information shared during coaching sessions
- Responses to assessments (e.g. Burnout Clarity Compass)
- Messages sent via email, forms, or WhatsApp

b) Information collected automatically
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- IP address
- Browser type and device information
- Website usage data (via cookies or analytics tools)

The Coach uses your information to:
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- Deliver coaching services and programme materials
- Schedule and manage sessions
- Process payments and refunds
- Communicate with you about the programme
- Provide support between sessions
- Improve our services and website
- Meet legal and accounting obligations

The Coach only collects data that is relevant and necessary.

11. Intellectual Property

All programme materials, frameworks, tools, and content remain the intellectual property of the Coach. Clients may not reproduce, distribute, or resell programme materials without written permission.

12. Limitation of liability

The Coach is not liable for:
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- Decisions made by the Client
- Loss of income, opportunity, or business
- Physical or mental health outcomes

The Client accepts full responsibility for their choices and actions during and after the Programme.

13. Governing law

These Terms & Conditions are governed by and construed in accordance with the laws of Scotland.

14. Agreement

By enrolling in the Programme, the Client confirms they have read, understood, and agreed to these Terms & Conditions.